Hey everyone! We have heard your concerns regarding the missing samples from the most recent P&G Try Before You Buy Sampler offers (no longer available).
We are ALWAYS working behind the scenes to provide you with as much information as possible and this matter is no different.
Quick breakdown:
October 9th the first round of boxes went live and the majority of users were offered Olay Regenerist, Pantene Mousse, Scope, Crest Whitestrips, Olay BB Cream and a Venus Razor. Then on October 11th a second and separate round of boxes were offered, this time with Vidal Sassoon hair care, Scope, Crest Whitestrips, and a Venus Razor.
On November 1st, we got the first box but it was short the BB Cream & the Scope. Then on November 6th, we received the second box. In it, I found the BB Cream that was missing from the first box but the Venus razor that should have been included was not.
When all was said and done, this left me short a Scope & a razor.
So, I contact my friend Gwen at P&G and she let me know that she would look into the situation and get back to me with an answer. I have it!
We’ve investigated and found that there was a mix-up with the sample images that were shown on our website for our ‘Try Before You Buy’ sampler offers.
As with any of our brandSAMPLER orders, we always include the disclaimer on our websites that the ‘selection of samples may vary, while supplies last’ to allow for unexpected incidents such as this. Sometimes it can happen that what you receive differs slightly from what you were expecting; at times we run out of certain samples.
Regardless, we fully recognize that this has been confusing and has caused disappointment and we’re sorry that this happened.
There you have! It appears its not a case of missing samples at all, but rather a case of us seeing the wrong samples that should have been offered.
Things like this do happen and we all must be understanding. I know that while our community is likely disappointed in the sample shortage, we all greatly value the freebies that are offered.
I would personally like to take a moment to thank P&G for offering SO many great samples & coupons throughout the year! It’s been a great 2013 and we can’t wait to see what they’ve got in-store for us in 2014!
