Samsung Washing Machine Recall

Laundry may not be a favourite chore, but one would hardly expect it to be hazardous!

However, that does appear to be the case for Samsung Washing Machine owners!

Samsung Electronics Canada is recalling multiple models of Samsung Top Load Washing Machines. When washing bedding, bulky or water-resistant items at certain settings, the drum may become off balance and may cause the machine to experience abnormal vibrations and the washing machine top may suddenly detach during the spin cycle.

The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. The washing machines are cUL certified with file number E199566.

Approximately 256,000 units were sold in Canada.

Health Canada has received 67 reports of the tops detaching in Canada with 11 reports of minor property damage.

Samsung Electronics Canada is asking consumers to register with them to receive details of the remedy. The remedy includes a customer update kit, a free in-home repair and a one-year extension of the manufacturer’s warranty. Alternatively, owners can choose to receive a prorated rebate towards the purchase of a replacement Samsung washer.

Until an in-home repair is completed or the washer replaced, Samsung Electronics Canada is recommending that consumers with affected models only use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials.

Consumers should register with Samsung Electronics Canada through the following websites:

• Samsung models
• Kenmore models manufactured by Samsung

For more information, consumers may contact Samsung Electronics Canada by telephone:

Samsung models: 1-855-291-6251
Kenmore models manufactured by Samsung: 1-855-291-6252